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PRIVACY POLICY

Love A Gift Ltd Privacy Policy

 

Love a Gift Ltd is fully committed to protecting our customer’s privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights

What personal data do we collect about you and how do we use it? 

We collect the following information from all users of the website:

  • Cookies. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. See below for details on the Cookies used on dontbuyherflowers.com

  • Log Files. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Facebook Pixels. “Facebook Pixels” are electronic files used to record information about how you browse the site after clicking on a link on Facebook.

We collect the following data in order to fulfil orders for customers:

  • Billing Name

  • Billing Address

  • Ship to Name

  • Shipping Address

  • Telephone Number

  • Email address

  • IP address

Credit/debit card details are not collected or stored by Love A Gift Ltd, but are passed directly via encrypted connection to Wix for processing.

The following information is collected for newsletter subscribers:

  • Name

  • Email address

The following information is collected for blog comment subscriptions:

  • Email address

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data also include:

  • To maintain your online account.

  • To manage and respond to any queries or complaints to our customer service team.

  • To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

  • To improve and maintain the Site, and monitor its usage.

  • For market research, e.g. we may contact you for feedback about our products.

  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

  • To comply with our legal and regulatory obligations.

  • We rely on the following legal basis, under data protection law, to process your personal data:

  • Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

 

Data retention

Data will be kept for up to 10 years for the following reasons to enable Love a Gift Ltd to respond to any questions or complaints and to ensure we are compliant with legal requirements.

Data transfers

Love a Gift Ltd will not share data with any third parties not directly associated with the provision and fulfilment of orders. Data may be passed to the following third parties in order to fulfil deliveries:

  • Royal Mail

  • myHermes

  • DPD

  • alternative couriers where necessary for fulfilment 

  • We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

 

We may also disclose aggregate, statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners such as advertisers or sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include information that could personally identify you.

Contact info

The website is owned by Love a Gift Ltd and the data protection officer is Hayley Foster.

We are registered with the Information Commissioners Office.

If you would like to see the data we have stored for your email address, please send an email to hello@loveagift.co.uk

If you would like your data deleted, please send an email to hello@loveagift.co.uk

 

Love A Gift Cookies

 

Cookies & Monitoring

Cookies are small text files that are placed on your computer by websites that you visit. Our site and our partners use cookies to enhance your experience, analyse traffic and for ad personalisation and measurement. Cookies. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible.

You can restrict or block cookies using your browser settings. Information on how to do this is detailed below in the “How to manage cookies” section.

 

What Cookies do we use?

We use the following types of cookie:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket or make use of e-billing services.

  • Analytical & experience testing cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it, and also to test changes to our user experience on some users. This helps us to improve the way our website works, for example, by ensuring that users can quickly and efficiently checkout.

Strictly necessary cookies. 

Love a Gift Ltd

Love a Gift Ltd uses cookies to enable some of the basic functionality that is required for customers to browse and shop (and for Sellers to sell) on our website, such as remembering which products they have added to their basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties

Analytical & experience testing cookies. 

Google Analytics 

Google analytics uses cookies to record the flow of users on the website and no personal information is collected and the data stored is anonymous

Analytical & experience testing cookies. 

Social Media Plug Ins 

Social media websites such as Facebook, Instagram and Twitter serve cookies to control your interactions between Love A Gift Ltd website and their website 

 

 

How to Manage Cookies

Some cookies are strictly necessary to allow you to use the website and its features, such as storing items in your basket. Without these cookies these features cannot be provided which may impair the functionality of the website meaning you are unable to shop on our website.

You can select the cookies you would like this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways.

Details on how to do this in each browser can be found on the ICO website (please note that we are not responsible for the content of external websites), visit: https://ico.org.uk/your-data-matters/online/cookies/

Within most browsers you can utilise private browsing modes that typically do not save local data associated with the session, such as cookies. These are typically deleted when you close all the windows.

You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites),

visit: https://tools.google.com/dlpage/gaoptout